Privacy Policy

Welcome to Chuys. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website food-chuys.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

1. Who We Are

Chuys is a food business operating in the United States. We operate the website located at food-chuys.click and provide food-related services including online ordering, menu browsing, reservation inquiries, and customer support.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at the email address listed above.

2. Information We Collect

We collect several types of information in connection with the operation of our food business and website. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you interact with our website, create an account, place an order, subscribe to our newsletter, or contact us, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Billing address
• Date of birth (where required for age verification or promotions)
• Username and password (if you create an account)
• Profile photo or avatar (if uploaded voluntarily)

2.2 Transaction and Order Information

When you place an order through our website or mobile platform, we collect information related to your transaction, including:

• Order history and details (items ordered, quantities, special requests)
• Payment information (processed securely through third-party payment processors; we do not store full card numbers)
• Delivery preferences and instructions
• Loyalty points and rewards activity
• Coupon or promotional code usage

2.3 Usage Data and Technical Information

We automatically collect certain technical and behavioral data when you visit our website, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs and exit pages
• Pages viewed and time spent on each page
• Links clicked within the website
• Date and time of your visit
• Device identifiers and mobile device information
• General geographic location (based on IP address)

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you on return visits, remember your preferences, and analyze usage patterns. Please refer to Section 8 of this Privacy Policy for more detailed information about our cookie practices.

2.5 Communications and Feedback

If you contact us via email, phone, web form, or through customer support, we may collect and retain:

• Content of your messages or inquiries
• Date and time of communication
• Records of your feedback, reviews, or complaints
• Survey responses

2.6 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you choose to connect your account or interact with our social media pages)
• Third-party food delivery platforms that facilitate orders on our behalf
• Analytics providers that supplement our usage data
• Advertising networks and marketing partners

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your account and login credentials
• Communicating order confirmations, updates, and delivery status
• Handling reservations and table booking requests
• Processing payments and refunds
• Providing customer support and responding to your inquiries

3.2 Improving Our Website and Services

• Analyzing usage trends and customer behavior to improve website functionality
• Testing new features and optimizing user experience
• Conducting research and internal reporting
• Monitoring and maintaining website security and performance

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers about our menu items and deals (with your consent where required)
• Personalizing content and offers based on your preferences and order history
• Running loyalty and rewards programs
• Conducting contests, sweepstakes, and promotional campaigns
• Displaying targeted advertisements on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from courts, law enforcement, and government authorities
• Detecting, preventing, and investigating fraud, security incidents, or illegal activity
• Enforcing our Terms of Service and other agreements
• Protecting the rights, safety, and property of Chuys, our customers, and others

4. Legal Bases for Processing

Under applicable United States law, including guidance from the Federal Trade Commission (FTC), we rely on the following bases for processing your personal information:

• Contractual Necessity: Processing necessary to fulfill your orders or provide services you have requested.
• Legitimate Business Interests: Processing for analytics, security, fraud prevention, and service improvement.
• Consent: Marketing communications and non-essential cookies, where your explicit consent is obtained and can be withdrawn at any time.
• Legal Obligation: Processing required to comply with federal or state law, including tax obligations and regulatory requirements.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform functions on our behalf. These service providers are given access to your information only to the extent necessary to perform their services and are contractually obligated to protect your data. Examples include:

• Payment processors (e.g., for secure transaction handling)
• Food delivery and logistics partners
• Cloud hosting and IT infrastructure providers
• Email marketing platforms
• Analytics and data analytics services (e.g., Google Analytics)
• Customer relationship management (CRM) systems
• Advertising and retargeting networks

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or governmental request
• Protect and defend the rights or property of Chuys
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our website or the public

5.3 Business Transfers

In the event that Chuys is involved in a merger, acquisition, asset sale, restructuring, or other business transaction, your personal information may be transferred as part of that transaction. We will provide notice if your data becomes subject to a materially different privacy policy as a result of such a transaction.

5.4 Aggregated and De-Identified Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This type of sharing does not constitute a "sale" of personal information under applicable law.

6. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical security measures to protect it from unauthorized access, use, alteration, or destruction. These measures include:

• Encryption: Sensitive data, including payment information, is encrypted in transit using industry-standard SSL/TLS protocols.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Secure Payment Processing: We use PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Regular Security Audits: We periodically review our information collection, storage, and processing practices and security measures.
• Employee Training: Our staff are trained on data privacy best practices and confidentiality obligations.
• Incident Response: We maintain procedures to detect, respond to, and notify affected individuals of data security incidents as required by law.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected, used, disclosed, or sold about you in the past 12 months.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell personal information. However, if you believe your information is being shared in a manner that constitutes a "sale" under the CCPA, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To submit a CCPA request, please contact us at [email protected]. We will verify your identity before processing any request. We will respond to your request within 45 days. If we need more time, we will inform you of the extension in writing.

7.2 General Privacy Rights for All Users

Regardless of your location, we offer the following rights to all users of our services:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legal retention obligations.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to certain types of processing, such as direct marketing.

To exercise any of these rights, please submit your request to [email protected]. We may need to verify your identity as part of this process and may ask you to provide information to confirm your identity before responding.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance functionality, improve your browsing experience, analyze site traffic, and serve relevant advertisements. This section provides a summary of our cookie practices.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies stored on your device
• Block cookies from specific websites
• Block third-party cookies
• Set your browser to notify you when cookies are being set

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including online ordering. For more detailed information about the specific cookies we use, their duration, and how to opt out, please refer to our full Cookie Policy available on our website.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general data retention guidelines are as follows:

When your personal data is no longer required for its original purpose and no legal obligation requires us to retain it, we will securely delete or anonymize it in accordance with our data disposal procedures.

10. Children's Privacy

Chuys does not knowingly collect, solicit, or process personal information from children under the age of 18. Our website and services are not directed at minors, and we do not intentionally collect information from individuals under 18 years of age.

In accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

Chuys is based in the United States and primarily processes and stores data within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

If we transfer personal data internationally, we take appropriate steps to ensure that such transfers comply with applicable privacy laws and that adequate protections are in place. These protections may include contractual safeguards, data transfer agreements, and technical and organizational security measures.

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by Chuys. This Privacy Policy does not apply to those third-party sites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

We strongly encourage you to review the privacy policy of every website you visit. The inclusion of any link on our website does not imply our endorsement of the linked site or its privacy practices.

13. California-Specific Disclosures

In addition to the rights described in Section 7 of this Privacy Policy, California residents are entitled to the following disclosures in accordance with the CCPA/CPRA:

13.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email address, IP address, phone number)
• Commercial information (purchase history, transaction data)
• Internet or electronic network activity (browsing history on our site, interaction with content)
• Geolocation data (general location based on IP)
• Inferences drawn from other personal information (preferences, interests)

13.2 "Shine the Light" Law

Under California Civil Code Section 1798.83, California residents may request information about personal information we have disclosed to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

13.3 Do Not Track Signals

Our website does not currently respond to "Do Not Track" (DNT) browser signals or other similar mechanisms. However, you may opt out of certain tracking by adjusting your cookie preferences as described in Section 8 of this Privacy Policy.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our website after any changes to this Privacy Policy will constitute your acknowledgment of those changes and your consent to be bound by the updated policy.

15. How to File a Complaint

If you have concerns about how we have handled your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate data protection authority.

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission is the primary federal agency responsible for consumer protection and privacy enforcement in the United States. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

15.2 California Privacy Protection Agency (CPPA)

California residents may also file a complaint with the California Privacy Protection Agency, which enforces the CPRA:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

15.3 State Attorneys General

Residents of other states may also file complaints with their respective State Attorney General's office regarding potential violations of state privacy and consumer protection laws.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

We will make every effort to respond to your privacy-related inquiries within 30 days of receipt. For requests under the CCPA/CPRA, we will respond within 45 days, with a possible extension of an additional 45 days where reasonably necessary, provided we notify you of the extension within the initial 45-day period.

This Privacy Policy was last reviewed and updated on May 30, 2026. All rights reserved by Chuys.